Amazon help desk question

I'm sorry, Janice, I've had the same problem with their "Help" and have cursed it a blue streak. I think I found a phone number to use in the contact page & called that, fought my way thru the "blessed" automated response system till it finally gave me a human. Prepare for a lengthy & frustrating time while hunting humans! Good Luck!

Thank you @banana Boat and kc for the good wishes. I did finally get to "converse" with someone but getting them to understand was a challenge. I have been advised that a ticket has been opened and my books should be updated within 6-10 business days.

Just viewed this post as I don't have it bookmarked and do have a # for Amazon that I've always had good customer service. Hope this #866-216-1072 works.

I don't know--I remember her reference in her newsletter, but don't remember which type. Maybe check her website?

Her latest newsletter said this:

“If you own the eBooks and don't want to buy all the hardbacks - redownload your books and dig in. Pretty please don't contact us for help in downloading, I don't even know how to update files on my Kindle. But if I needed to do that, the folks I'd ask are the folks at Kindle”

Usually I see the extra bonus content at the end.

I called Amazon for kindle help recently. I think I got on a chat and asked it for the number to call. Or google on how to redownload a kindle ebook I already purchased. I wonder if you have to delete the old one first?

I don’t think you have to repurchase it if you remove it from just your device and redownload it. I googled it, “Do NOT go online and delete it from Manage Your Content and Devices, by the way. That's permanent.” I think manage kindle is where you go to redownload it to your device that you deleted it from (kindle2 or whatever)

I’m so glad you got some of them. That is weird that some don’t have it. I looked at her newsletter again and it makes it sound like they all have them. She got on TikTok recently and has been talking about some inspirations and stories about some of her older books. I am looking forward to Darius’ story in January, Rock Chick Rematch.